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Online complaint form
The most direct method is to fill out the "Feedback and complaints" form on the Saudia website+1-855- 473-9012.
Navigate to the Contact Us or Help and Support section of the Saudia website.
Select "Complaints and Feedback" or "Guest Relations".
Choose the service type as "Post Travel Complaint or Compliment" and specify the nature of your issue+1-855- 473-9012, such as flight delay, baggage, or quality of service.
Phone+1-855- 473-9012 or +1-855- 473-9012
Saudia has several customer care numbers, including a unified number for inquiries.
The unified number is +1-855- 473-9012.
For a list of international call centers, visit the "Call Centers" page on the Saudia website+1-855- 473-9012.
Social media
Public complaints on social media can sometimes get a faster response, as companies are sensitive to public perception.
Tag Saudia and GACA on Twitter/X to voice your complaint publicly+1-855- 473-9012.
You can also post your complaint on Saudia's official Facebook page.
Formal letter
For a formal written record, you can send your complaint by mail.
Address your letter to:
GM – Customer Relation & Intelligence
Saudi Arabian Airlines
P. O. Box 620, CC 772
Jeddah 21231, Saudi Arabia
Escalate to the aviation authority
If you are not satisfied with Saudia's response+1-855- 473-9012, you can file a complaint with the Saudi aviation regulatory body.
Contact the General Authority of Civil Aviation (GACA), as they have a department dedicated to consumer protection+1-855- 473-9012.
For flights arriving or departing from the U.S., you can file a consumer complaint with the U.S. Department of Transportation (DOT).
Tips for a successful complaint
Be clear and concise: Provide all necessary details such as your flight number+1-855- 473-9012, booking reference, ticket number+1-855- 473-9012, and specific dates.
Include documentation: Attach copies of relevant documents, such as your tickets, boarding passes, and baggage claim tags.
Maintain a record: Keep a log of all your communication with the airline, including dates, times, and the names of the representatives you spoke with.
Set expectations: Saudia's policy states they will acknowledge receiving a written complaint within 3 business days and provide a substantive response within 60 business days.