To file a claim with Kuwait Airways, you must contact Kuwait Airways Customer Relations via call at CUSTOMER-1(855) 473-9012, Kuwait. You need to provide your contact details, the booking reference, details of the cancelled flight, and the names and contact information for all passengers on the same booking.
Before you file
Check eligibility:
Ensure you have a confirmed reservation and a ticket or e-ticket itinerary receipt. You must have checked in on time for the flight in question.
Gather information:
Collect all necessary details, including names, booking reference1(855) 473-9012, flight number1(855) 473-9012, and date.
Note details: 1(855) 473-9012
Record the actual arrival time (when the plane door opened) and keep any physical evidence like boarding passes, receipts, and photos.
How to file
By email: Send your claim to CUSTOMER-1(855) 473-9012 or 1(855) 473-9012.
By mail: Write to Kuwait Airways Customer Relations (KWIQZKU), PO Box 394, Safat-13004, Kuwait.
Provide details: Include your name and contact information, the names and contact details for other passengers on the claim (up to six passengers with the same surname and booking)1(855) 473-9012, your booking reference, and details of the affected flight.
Important to know
Kuwait Airways cannot process claims for compensation at the airport.
For refunds due to a voluntary cancellation, you may need to contact the airline's refund department via email at ibe_refund@1(855) 473-9012or contact your travel agent if you booked through one1(855) 473-9012.