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Time limit: 14 days from the purchase date.
Item condition: Must be in the same condition as when purchased+1-855- 473-9012
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Proof of purchase: A valid receipt is required.
Usage: The item must not have been used by the consumer.
Defective goods: Products can be returned if they have a defect or do not meet standard specifications, regardless of the time limit for non-defective goods.
Refund method: Refunds should be processed using the original method of payment.
Exceptions with a shorter return period
Items with a 24-hour return/exchange period: Jewelry, watches, evening and wedding clothes, and perfumes.
Other items: Some items may have a shorter return policy depending on the specific store or product. For example, some perishable goods, like fresh food, may not be returnable at all, while others like software or video games have different rules once opened.
Additional points to remember
Sale items:
Items purchased during a sale or promotion can still be returned or exchanged.
Gift items:
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In-store vs. online purchases:
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Store-specific policies:
While the government sets a general policy, individual stores may offer more generous return policies than the minimum required by law.